Updated: June 1, 2026

Privacy policy

For individuals in the European Economic Area, United Kingdom, and Switzerland, you can read this version of our Privacy Policy.

At Fuse, our mission is to deepen and enrich the work of intellectual and creative communities. We at Fuse ("we", "our" or "us") are committed to respecting your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal data that we collect from or about you, and how we use it when you use our website, applications, and services (collectively, "Services").

1. Personal Data we collect

We collect personal data relating to you ("Personal Data") as follows:

Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us as follows:

  • Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, and transaction history, (collectively, "Account Information").
  • User Content: We collect Personal Data that you provide in the input to our Services ("Content"), including your prompts and other content you upload, such as text, files, images, audio and video, depending on the features you use. Some of our Services allow you to interact with other users, such as sharing topics, conversations with Fuse or the content of your uploads and we treat those interactions as Content, too.
  • Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send ("Communication Information").
  • Other Information You Provide: We collect other information that you provide to us, such as when you participate in our events or surveys, or when you provide us or a vendor operating on our behalf with information to establish your identity or age (collectively, "Other Information You Provide").

Personal Data We Receive from Your Use of the Services: When you visit, use, or interact with the Services, we receive the following information about your visit, use, or interactions:

  • Log Data: We collect information that your browser or device automatically sends when you use our Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Services.
  • Usage Data: We collect information about your use and activity across the Services, such as the types of content that you view or engage with, the features you use and the actions you take, when you submit feedback to a model response, as well as your time zone, country, the dates and times of access, type of computer or mobile device, and your computer connection.
  • Device Information: We collect information about the device you use to access the Services, such as the name of the device, operating system, device identifiers, and browser you are using. Information collected depends on the type of device you use and its settings.
  • Location Information: We determine the general area from which your device accesses our Services based on information like its IP address for security reasons and to make your product experience better, for example to protect your account by detecting unusual login activity or to provide more accurate responses. In addition, some of our Services allow you to choose to provide more precise location information from your device, such as location information from your device's GPS.
  • Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. We store some of the information described in this Policy with cookies, for example to help maintain your preferences across sessions if you're not logged in, or to assist with authentication and customer support.

Information We Receive from Other Sources: We receive information from other sources, such as our trusted security and safety partners to protect safety and prevent fraud, abuse, and other threats to our Services, and from marketing vendors who provide us with information about potential customers of our business services.

We also collect information from other sources, like information that is publicly available on the internet, to develop the systems that power our Services.

2. How we use Personal Data

We use Personal Data for the following purposes:

  • To provide, analyse, and maintain our Services, for example to respond to your questions for Fuse;
  • To improve and develop our Services and conduct research, for example to develop new features;
  • To personalize and customize your experience across our Services, for example to provide you with more relevant Content;
  • To communicate with you, including to respond to your questions, and send you information about our Services and events, for example about changes or improvements to the Services;
  • To promote our products and services to you through direct marketing and on third-party properties, and to assess the effectiveness of those efforts, subject to your choices and controls;
  • To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services, including by monitoring any Content submitted or exchanged on our platforms; and
  • To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, Fuse, or third parties, for instance to prevent harm to you or others, or to estimate your age to give you an age-appropriate experience.

We also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.

3. Disclosure of Personal Data

We disclose your Personal Data in the following circumstances:

  • Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions, we disclose Personal Data to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, content delivery services, support and safety services, email communication software, web analytics services, payment and transaction processors, search and shopping providers, and information technology providers. Based on our instructions, these parties will access, process, or store Personal Data only in the course of performing their duties to us.
  • Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, a "Transaction"), your Personal Data may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law (i) if required to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
  • Other Users and Third Parties You Interact or Share Information With: Certain Services allow you to interact or share information with other users or third parties. For example, you can share content like Topics published by Fuse, the thread of your conversation with Fuse and the content of your uploads. Information you share with third-party partners is governed by their own terms and privacy policies, and you should make sure you understand those terms and policies before sharing information with them.

We also aggregate or de-identify Personal Data so that it no longer identifies you and share it with third parties for the purposes described above, such as to help improve our Services.

4. Retention

We'll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data depends on the type of data, how we use it, and in many cases your settings:

  • Information we delete automatically: In some cases, Personal Data will be deleted automatically. For example, Temporary Chats will be automatically deleted within 30 days (unless we have to retain them for safety or legal reasons, as described further below) and won't be saved after you end your session.
  • Information we retain for longer for legitimate security, safety, or legal reasons: In some cases, we need to retain Personal Data for longer even after you delete it, for example because we are legally required to, to address fraud and abuse, for security reasons, or for financial record-keeping purposes. For instance:
    • If specific Content, or your account, is banned because of violations of our usage policies, we may retain that data to protect our services from fraud, abuse, or other violations of our policies;
    • If we are legally required to retain your data (for instance, we receive a lawful subpoena) then we may retain it for the duration of the relevant legal or regulatory obligation;
    • When we are a party to a financial transaction, we may retain payment and transaction related information to meet our accounting, dispute resolution, and regulatory compliance purposes;
    • When you ask us to delete your Personal Data, we retain the audit record of the erasure request to be able to verify that we have complied with the request.

In determining these retention periods, we consider a number of factors, such as:

  • Our purpose for processing the Personal Data (such as whether we need to retain it to provide our Services);
  • The amount, nature, and sensitivity of the information;
  • The potential risk of harm from unauthorized use or disclosure;
  • Any legal requirements that we are subject to.

5. Data controls

Our Services provide you with a number of controls over your Personal Data and how it is used and retained. You can always change these settings in your account. These include the following controls:

  • You can unsubscribe from marketing communications you receive from us by using the choices provided in those communications.

6. Your rights

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

  • Access your Personal Data and information relating to how it is processed.
  • Rectify or update your Personal Data.
  • Delete your Personal Data from our records.
  • Restrict how we process your Personal Data.
  • Transfer your Personal Data to a third party (right to data portability).
  • Withdraw your consent—where we rely on consent as the legal basis for processing.
  • Lodge a complaint with your local data protection authority.

A note about accuracy: Services like Fuse generate responses by reading a user's request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that Fuse output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests to contact@fuse.online and we will consider your request based on applicable law and the technical capabilities of our systems.

Fuse processes your Personal Data for the purposes described in this policy on servers located in various jurisdictions, including processing and storing your Personal Data in our facilities and servers in the United States, or in countries or territories where our affiliates and partners or our vendors and service providers are located. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.

7. Children

Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to Fuse through the Services, please email us at contact@fuse.online. We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.

8. Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.

9. Additional U.S. state disclosures

Some U.S. state privacy laws require specific disclosures. The following table provides additional information about the categories of Personal Data we collect and how we use and disclose that information. Depending on where you live and subject to applicable exceptions, you may have the following privacy rights in relation to your Personal Data:

  • The right to know information about our processing of your Personal Data, including the right to access your Personal Data, often in a portable format;
  • The right to request deletion of your Personal Data;
  • The right to correct your Personal Data; and
  • The right to be free from retaliation relating to the exercise of any of your privacy rights.

We don't "sell" Personal Data or "share" Personal Data for cross-contextual behavioral advertising, and we do not process Personal Data for "targeted advertising" purposes (as those terms are defined under state privacy laws). We also don't process sensitive Personal Data for the purposes of inferring characteristics about a consumer.

Exercising Your Rights. You can exercise privacy rights described in this section by submitting a request at contact@fuse.online

Verification. In order to protect your Personal Data from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Data. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Data for verification. If we cannot verify your identity, we will not be able to honor your request.

Authorized Agents. Depending upon where you reside, you may also submit a rights request through an authorized agent. If you do so, the agent must present authority to act on your behalf, such as signed written permission, and you may also be required to independently verify your identity with us. Authorized agent requests can be submitted to contact@fuse.online.

Appeals. Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights. To appeal a decision, please send your request to contact@fuse.online.

10. Changes to the privacy policy

We may update this policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.

11. Data controller

Fuse S.A.S.
61 Rue de Lyon
75012 Paris
France

12. How to contact us

Please contact support: contact@fuse.online if you have any questions or concerns not already addressed in this policy.